Keynotes & Workshops

This motivational presentation discusses the enduring factors successful people always do, but unsuccessful people don’t do! These are not new but often forgotten critical points. Consider the impact of wasted opportunities in our lives. This presentation will identify specific (immediately do-able) skills to improve our effective use of time, keeping commitments, efficient planning, life balance, and others. Essential tips and techniques will provide personal development on:

• Goal setting
• Overcome obstacles
• Emulate role models
• Stay focused
• Ask for help
• Support team members
• Consider alternate courses of action

By including these in our action plans or to-do lists, we’ll be better able to achieve personal and professional growth and success.

This critical workshop is for ANY MANAGER, SUPERVISOR. GROUP/TEAM members, who can benefit from robust discusses on the premise; atmospheres don’t happen … something causes them to be what they are.

Build trust, improve communications. Create a new mindset for effective leadership and teamwork that will directly impact your management team’s efficiency and effectiveness. Participants are challenged to be intentional about their growth as a teammate and leader. The focus on behavioral traits helps individuals gain an objective view of themselves and better understand the talents of teammates and the dynamics of their team as a whole. Emphasis of the Leadership Behavior DNA* (LBDNA) is on:

Understand self:

• Objective view of strengths/struggles
• Understand human behavior

Understand others:

• See individual differences objectively
• Understand how to manage differences
• Recognize individual differences

Apply this knowledge:            

• Communicate more effectively
• Use Platinum Rule Relationships!
• Align with others
• Improve leadership

* A LBDNA Individual Assessment is required. A 19-page assessment report is produced.  A  separate LBDNA Team report is also available for participants are team members or work in same organization(s).

This very interactive and humorous presentation identifies the reasons to improved time management. Consider the value to wasted time. Identify specific (do-able) skills that will improve:

• The effective use of time
• Commitments
• Planning
• Life balance
• Prioritized tasks, and…
• others critical skills

Created by noted speaker and business consultant, Ken Blanchard, this presentation teaches participants how to improve their relationships with co-workers, colleagues, and family members. Everyone will become more productive and achieve better results. Learn how to build trust, cheer when positive results occur, and be supportive with re-directing negative results.

Discuss and understand the importance of best in class customer service, and how it differentiates one organization from another. Focus on the critical issues needed to meet and exceed customer expectations.  Understand that personal and organizational reputations are built on: changed attitudes, changed perceptions, changed behaviors, and changed lives.

• Do you wake up at 2 o’clock AM with tons of items racing through your mind?
• Does your heart race at all hours of the day because your mental to-do lists won’t leave you alone?

This fun and interactive session helps participants better understand the causes and symptoms of stress, and while providing tips, techniques, and ACTION PLAN of managing it. Take instruments that will help assess their current level of stress, life expectancy, ways to reduce stress, and critical rules of low stress living.

Have you ever been in a situation when you felt that something just wasn’t right? If so, you’ve probably felt anxious, stressed, or uncomfortable. But the real questions are:

• How did you react?
• How do you make lemonade when given a bunch of lemons?
• Will you let the lemons pound you down, depress you, or will you take advantage of them?
• How well do you bounce back from adversity?

Resilience is the way you deal with any stressful or uncomfortable situations at work, at home, or with your friends.  How do you survive as a stronger person in spite of an anxious situation?

Understand the impact that emotions play on how co-workers interact or family members get along. Emotions affect everything from completing everyday tasks, team dynamics, and mission/goal accomplishment. Emotional Intelligence (EI) is the #1 predictor of job success, and is recognized as more important than the traditional “IQ” benchmark. EI allows everyone to recognize, understand, and manage their personal emotions and those of others.

Using a mixture of video clips, lecture, listening exercises and self-assessments, participants will:

1. Improve flexibility and listening skills while using emotions for better decision making.
2. Better unify their education, intelligence and life experiences for personal success.
3. Understand the link between EI and individual health
4. Learn how to make intentional choices to act a certain way toward others

While we’re awake, we communicate about 80% of our time. Writing accounts for just 9% of that communication, while 16% of our time is spent reading. Talking accounts for another 30%. Most of our communicating time, 45%, is spent listening. And, yet, the average American listens at about a 25% effective rate. During this very interactive workshop we’ll discuss:

• Why listening is critical to deliver Exceptional Client Experiences.
• Understand common obstacles of good listening in a customer service environment and the problems resulting from poor listening.
• Explain and demonstrate good listening skills.
• Explain and understand the Do’s and Don’ts of Listening.

Most people’s inboxes are overflowing with email, which would take hours to sort through —if you had the time!

Don’t work alone in managing all of the people you communicate with, appointments you need to keep track of, and information you need to know. Work with the tool you already have.

Many people struggle using Outlook because it becomes a gigantic vertical list with dozens – if not hundreds – of items on it. Our Outlook workshop provides interactive exercises, skill practice, and visuals to show participants how to use Outlook efficiently and effectively.

With no add-on software, Outlook is a powerful tool to help with your emails, appointment scheduling, reminders, alarms, note-taking and contact management.

We’ll teach you how to access, prioritize and act on communication and information so you can use your time more efficiently.

You’ll be able to:

• More easily use  e-mail features,
• Organize your contacts and information,
• Maximize your calendar functions,
• Be so much more efficient with Outlook™!

What participants learn during this workshop:

1. How you can make your emails work for you.
2. How NOT to see everything in your inbox.
3. How to reduce your frustration with Outlook.
4. How to effectively use the most important features of Outlook.
5. How to save time using shortcuts on repetitive tasks and use rules for those overwhelming, distracting and time-wasting emails.

This highly interactive workshop focuses on the fundamental skills required of both new and existing people managers. Participants are introduced to all the “hats” they wear as a manager including communicating with impact, planning the work, hiring talent managing and developing performance, enabling change, and building, managing from a distance, managing individual differences (both diversity and generational), and maintaining relationships.

Key topics addressed throughout the workshop are:

• Being a Manager
• Manager Tools — How to Motivate Others.
• How to Communicate with Impact
• Hiring Talent
• How to Plan Your Work — Reflection and Action Planning, Time Management
• Managing and Developing Performance – Coaching … Feedback … Engagement
• Enabling Change
• Building and Managing Relationships.

With Super-Storm Sandy still fresh in our minds, this program educates people about disaster preparedness for hazards that may impact their area, their home, their workplace and trains them in basic disaster response skills. It is important that everyone understand the need for preparedness, so that they can help their family, neighbors, and co-workers. This training allows participants to have confidence in their ability to know what to do before, during, and following an emergency.

Topics covered include:

• Disaster preparedness
• Disaster fire suppression
• Disaster medical operations
• Light search and rescue operations
• Disaster psychology
• Disaster team organization
• Availability of local resources.

The workshop will conclude with a discussion where participants will apply what they’ve just learned in a disaster simulation.

Every negotiation is not a competitive negotiation.

There is not always a WINNER and a LOSER. There are five (5) identified MODES of negotiation. We’re in the AGE of NEGOTIATION.

Using interactive activities, a detailed case study, and discussions participants with improve and refresh their negotiation capability can make them more effective personally, socially and professionally.

Have you ever worked with or spoken to co-workers and said to yourself afterward … “What planet are they from?”

Have you ever thought you knew about someone … had them pegged, and later realized you had completely misread them?

This workshop provides instantly applicable tips and techniques for the conference table or the kitchen table. This session will help you learn to interact with, deal with, and better understand co-workers, clients, bosses, even family members.

Learn to deal with other with greater clarify and effectiveness.

Based on Eddie Williams’ recently published book, Son Of A Soldier, on how he overcame numerous obstacles and challenges.

Have you ever been publicly humiliated, called hate-filled names, bullied in school, endured rude insults, or told you’d never amount to anything?

Son of A Soldier gives participants real hope to face life adversities, while achieving their own personal potential. Eddie is a West Point graduate, former U.S. Army Officer, Airborne Ranger, and Green Beret. He is also a successful business owner, father, and husband. Eddie grippingly shares shocking personal stories and family secrets discovered shortly after his parents died.

This presentation will encourage every participant. A personally signed copy will be provided to each participant.